My mind is at ease. Any doubts or concerns I may have had at the time I became a dot in your map have been washed away by the three pounds of dial-in beans I rushed through during the last couple of days. The pictures and videos can’t tell the whole story – you need to feel it, grind some beans and brew a cup or two. Those over the top reviews suddenly make sense. In short: Thank you! I also wish to express my sincere appreciation for providing such a professional customer experience. Open communication and performance even beyond expectations is rare these days and a remarkable achievement for a start-up company. Only few understand how much planning and re-planning followed by managing changes and attention to detail is needed behind the scenes for all this to happen the way it has.
June 12, 2015