(Service is never what happens when you purchase an item – it’s what happens if something goes wrong. You score 10/10)
My first impression is that the HG One reeks of quality.
I have had some fun grinding shots, and I cannot believe the results. No joke; I think I am using a completely different coffee from what I used to use, even though the beans come from the same bag as I used a few days ago.
Now for the trials! I am not sure whether to use 18g or 19g of coffee; experimentation is now underway.
I can absolutely confirm that I will need to start again with the Ambient Espresso Vesuvius profiles, such is the quality of the grind compared to my previous electric grinders.